Frequently asked questions
Before you send a photograph.
Clear answers about the artwork, pricing, production, delivery, and what happens after you enquire.
Artwork and photographs
Is the artwork printed?
No. The image is hand-carved from one sheet of paper and revealed by light.
What photograph works best?
A clear, well-lit photograph with visible faces or subjects and useful contrast is best. We review every image before confirming feasibility.
Can I order a portrait of a pet?
Yes. People and pets are priced equally and each counts as one subject.
How many subjects can be included?
One or two subjects. A person and a pet count as two subjects. We currently do not accept three-subject commissions.
What does “with background” mean?
It includes meaningful environmental or scene details. These may be simplified where necessary for paper-carving feasibility.
Pricing and payment
How much does a portrait cost?
One subject is US$149 without background or US$199 with background. Two subjects are US$249 without background or US$299 with background.
What is included?
An A4 single-sheet portrait, illuminated frame, USB power cable, remote on/off control, and adjustable brightness. A USB wall adapter is not included.
How is payment made?
A 50% deposit is due after the photo and composition are reviewed. The remaining 50% is due after the finished-work review and before dispatch.
Production and delivery
How long does production take?
Normally 7–10 calendar days after the deposit is received and the composition is confirmed. This does not include shipping time. Rush orders are not available.
Do you ship worldwide?
Worldwide orders are welcome. Shipping is US$39. Timing and available transport methods are confirmed for the destination address.
Are customs charges included?
No. Import duties, taxes, and customs fees, if applicable, are determined by the destination and are the customer’s responsibility.
What if my package is damaged or lost?
Report damage within 7 days with clear photos or video. We review production, packaging, and transit evidence. Confirmed covered damage is remade or replaced at our cost. Confirmed lost packages are remade and reshipped.
Changes, cancellation, and privacy
Can I change the portrait after approving the composition?
No. Hand-carving begins after composition approval, and changes are not possible once work starts.
Can I cancel?
Before work begins, the deposit can be refunded. After the composition is approved and production begins, the custom order cannot be cancelled, returned, or refunded except where applicable consumer law or a confirmed covered issue requires a remedy.
How do I send my photograph?
Send it privately by email or WhatsApp. The website does not upload or store your image.